Wholesale Receiving Support

After-Sales & Receiving Support

A practical receiving and review process helps wholesale buyers protect product quality, packaging consistency and reorder quality after delivery.

Send Receiving Notes

Receiving inspection Check carton marks, packing list, SKU labels, product specs and packaging before stock is distributed across stores or sales channels.

Clear evidence Photos, short videos, SKU labels and affected quantity lists make after-sales review faster and more practical.

Reorder learning Use receiving feedback to improve future color ratio, packaging text, carton details, sample confirmation and SKU mix.

Check cartons before opening

Review carton count, outer carton condition, carton marks and packing list reference before products are distributed to stores or warehouse shelves.

Inspect product samples by SKU

Open representative pieces from each SKU and compare texture, length, density, color, cap construction, label text and packaging condition against the approved order details.

Document any issue clearly

Prepare photos, short videos, carton mark photos, SKU labels, quantity count and a simple issue list before requesting review.

Separate review stock

Keep affected pieces separate and avoid retail distribution until the issue is reviewed. This helps both sides identify quantity, batch and packaging details.

Use findings for reorders

Turn receiving notes into next-order improvements: color ratio changes, packaging updates, carton marks, label text, density mix or sample confirmation steps.

Claim Review Evidence

What buyers should prepare

Clear evidence helps review product, packaging or carton questions without long back-and-forth messages.

Carton photos Outer carton condition, carton marks and any visible transport damage.

SKU label photos Product label, length, color, barcode or private-label text for the affected items.

Product photos Clear front, back, cap/base, lace, texture and packaging photos in natural light.

Short videos Useful for texture, shedding, tangling, cap construction or packaging sequence questions.

Quantity list Affected quantity by SKU, carton and color/length option.

Order reference Product link, SKU code, quote reference, approved sample or packaging proof if available.

Common review situations

Situation	Useful evidence	How it helps
Spec mismatch review	SKU, photos, approved sample reference, quantity, color/length details.	Used to compare order details with receiving inspection notes.
Packaging or label review	Packaging photos, barcode or label text, carton marks, artwork proof.	Used to identify label, pack or carton-mark adjustments for current review and next order.
Carton count question	Packing list, carton marks, receiving count, warehouse photos.	Used to compare dispatch documents with buyer receiving notes.
Transit damage note	Outer carton photos, product photos, forwarder or receiving note when available.	Transport-related issues are reviewed with available shipment evidence and shipping terms.
Reorder improvement	Sales feedback, slow/fast colors, return reasons, customer comments.	Used to refine next assortment, packaging, sample checks and SKU mix.

Careful Review Policy

What should be confirmed in writing

Wholesale after-sales review depends on the actual order, approved specifications, packaging proof, shipping terms and receiving evidence.

Final review depends on order details, evidence, shipment terms and supplier confirmation.
Do not distribute affected pieces before review if a quantity or specification issue needs to be checked.
Certification, customs outcome, delivery timing and compensation terms must not be assumed without written confirmation.
Reorder improvements should be documented before the next quotation, especially for color ratios and packaging text.

Receiving Review

Send structured notes before the next reorder

Include order reference, SKU, affected quantity, photos, videos, carton marks, packaging labels and the reorder improvement you want to discuss.

Send After-Sales Details